2. Information We May Collect Through the Platform

The term “Personal Information” is used to refer to information to the extent that it is defined as such, as under applicable law, and may include, but is not limited to, personally identifiable information such as your name, company, address, IP address location, browser information, payment information such as payment address, refund records, and payment history, information about what type of device you used to interact with the Platform, referring/exit pages, or other contact information, for example, telephone number or email address, and other similar information, title or position in a company or an organization, occupation, or other information as set forth in this Privacy Policy.

3. No Collection of Children’s Personal Information

Our Platform is intended for individuals who are at least eighteen (18) years old and for commercial use only. We do not knowingly collect any Personal Information from children under the age of eighteen (18). By using the Platform, you certify that you are over the age of eighteen (18). We reserve the right to delete any Personal Information we believe to be in violation of this Privacy Policy.

4. Collection, Use, and Sharing of Personal Information

By submitting any Personal Information through our Platform, you acknowledge and agree that you have no expectation of privacy, confidentiality or privilege in such Personal Information, and you consent to our use and sharing of such Personal Information in any manner set forth in this Privacy Policy or as permitted by law. When possible and if appropriate, we anonymize collected Personal Information, as seen in our collection of anonymized and aggregated Platform usage and analytical data. Certain Personal Information, such as those listed below, may be collected automatically (directly by us or through third-party service) pursuant to our Cookie Policy:

• IP address and device ID
• Browser type, operating system, language, and referral URL
• Pages viewed and time spent on our Platform

We may use your Personal Information as set forth below:

a. When You Create an Account or Send Us a Message

When you create an account or message us on our Platform, we may collect your Personal Information because this helps us:

• Set up and manage your account
• Verify your identity
• Protect against fraud and unauthorized access
• Provide you with information or services that you have requested from us
• Facilitate the transaction that you requested from us or through the Platform, including booking a driving lesson, leaving a review, or submitting a job application
• Keep you informed about events, packages, services, or publications that may interest you

If you sign up using Facebook, Google, or another social media account, you authorize us to access Personal Information based on your privacy settings with those third parties (e.g., your name and profile details).

We may also send you important updates about your account, services, or changes to our Terms and Conditions.

b. Signing Up for Promotional or Marketing Communications

Even if you do not create an account, you may choose to provide your Personal Information to receive marketing or promotional information through the Platform, such as discounts and coupon codes. You may opt-out of receiving these communications by unsubscribing via e-mail or phone at any time.

c. When You Book Driving Lessons

We may collect booking details, including, but not limited to:

• Pickup and drop-off addresses (for in-car lessons)
• Device IP address (to protect against fraud)
• Payment information (independently handled by our third-party payment processors like Stripe, Square, or PayPal)

We also may collect your Personal Information in order to connect you to a partner driving school or instructor to carry out your lesson. This information may be used to communicate with you to discuss your booked lesson.

Trubicars does not store your full credit card details.

d. Reviews

If you submit a review on our Platform, your first name and the content included in your review may be displayed publicly or used in Trubicars marketing.

e. Job, Contractor, or Partner Applications

If you apply for employment or as a school onboarding specialist or partner school, we may collect your Personal Information to evaluate and manage your application and our partnership.

f. Sharing Your Personal Information

We will only share Personal Information with a third-party service provider working on our behalf; such as partner driving schools; instructors associated with a booking; third-party payment processors such as Stripe, Square, PayPal, Klarna, and Afterpay; IT and platform service providers; and successor companies if we are ever acquired or merged with another company. We may also share such Personal Information if we are under a duty to comply with any legal or regulatory obligation and to protect our rights or the rights or safety of others.

If you provide us with your Personal Information by using our Platform, we may transfer that Personal Information within our Platform or to a third-party service provider, as necessary. Any Personal Information that is shared with a third party using our Platform will be governed by that third party’s policies, and not this Privacy Policy, and we have no liability to you with respect to such Personal Information.

We currently have no intention, nor do we, sell, rent, or lease any of your Personal Information to third parties, except as may be necessary in connection with any potential merger, acquisition, or any form of transfer or sale, as mentioned above.

5. Policy Regarding Uses of Cookies and Other Tracking Technologies

When you access our Platform, we may collect Personal Information through a “cookie” or other tracking technology. A cookie is a file that a website can store on your web browser, computer, or device. We may use session cookies (which expire once you close your web browser) or persistent cookies (which stay on your computer for a set period of time or until you delete them) to provide you with a more personal and interactive experience on the Platform. A cookie allows our Platform to recognize you as a prior user, provides our Platform with Personal Information regarding your use, remembers your preferences, and helps us improve your user experience. Please note that cookies cannot read data off of your hard drive. Third parties may also operate their own tracking technologies across the internet that are not controlled or operated by us. For more information on cookies visit: http://www.allaboutcookies.org .

Specifically, our Platform may collect Personal Information using the following types of cookies:

Necessary Cookies: Necessary cookies are crucial to your experience on a website, enabling core features such as accessing secure areas of the Platform and authenticating who you are, and also help us improve security. These cookies cannot be disabled.

Advertising Cookies: We use cookies to display and measure the effectiveness of personalized advertisements on third-party apps or websites, including social media. We utilize Google and Meta Platforms, Inc. to track how you reached the Platform and to help display personalized ads for us and our services.

Functionality Cookies: We use cookies that are used to enhance the performance and functionality of the Platform but are not essential to its use. For example, these cookies allow you to view videos that are contained in the Platform.

For more about online ad tracking and your opt-out options, visit the Digital Advertising Alliance (DAA) at www.aboutads.info.

6. Online Tracking / Do Not Track Signals

“Do Not Track” (“DNT”) signals are available on your internet browser to tell operators of websites that you do not wish to have your online activity tracked. Our Platform do not respond to Do Not Track signals. 

7. How Long We Store Your Personal Information

We store your Personal Information only as long as necessary to provide our services, comply with legal obligations, or resolve legal claims and disputes. When data is no longer needed, we securely delete it.

8. Protecting Your Personal Information

We use reasonable security measures to protect your Personal Information. Unfortunately, Personal Information transferred over the internet is not completely secure. Accordingly, we cannot guarantee that your Personal Information will not be misused or shared with third parties. You acknowledge and agree that any sharing of Personal Information with our Platform is made at your own risk. We will have no liability to you for any misuse or sharing of your Personal Information. If you share Personal Information with third parties through our Platform, you do so at your own risk. You understand that electronic communications may be accessed by unauthorized parties when communicated across the internet, network communications facilities, or other electronic means. You understand and agree that we are not responsible for any electronic communication or any of your Personal Information that may be lost, altered, intercepted or stored without authorization during the transferring of any data across networks not owned or operated by us.

9. Data Privacy Rights

Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, provide individuals with certain rights regarding their Personal Information. These rights apply to residents of Canada in addition to the rights described elsewhere in this Privacy Policy.

To exercise any of the rights described below, please submit a request using the contact information provided in the “Contact Us” section of this Privacy Policy. Please note that these rights are subject to applicable legal limitations and exceptions.

a. Right of Access

You have the right to request access to the Personal Information we hold about you and to receive information about how that Personal Information is collected, used, and disclosed.

b. Right to Correction

You have the right to request correction of any Personal Information we maintain about you that is inaccurate, incomplete, or outdated. Where appropriate, we will communicate the corrected information to third parties that have access to such Personal Information.

c. Right to Withdrawal of Consent

You may withdraw your consent to the collection, use, or disclosure of your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain Services.

d. Right to Complaint

You have the right to file a complaint regarding our handling of your Personal Information with us directly and, if unresolved, with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

10. Submitting a Request

We will provide information in response to your authenticated request at least twice annually and free of charge. We will respond to your request or let you know that no action can be taken, no later than 45-60 days from the receipt of your request. If we cannot act on your request, we will provide the reason and explain how to appeal the decision. If you choose to appeal the decision, we will respond within 60 days from the time we receive your appeal.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy, at any time, without additional notice to you; provided however, that any changes will only apply to Personal Information collected after such changes go into effect. If any material changes are made to the Privacy Policy, a notice will be communicated through email or placed on our Platform.

12. Contact Us

If you have questions or concerns about this Privacy Policy or would like to submit a request, please contact us using the below contact information and provide sufficient information to allow us to confirm your identity, and investigate and respond to your request:

• info@trubicars.ca
• 205-1288 Commissioners Road W, London, ON, N6K 1E1